Machine and process cooling from Glen Dimplex Deutschland Riedel Service image

Gain added value
from our service.

An all-inclusive, stress-free route to the ideal cooling solution.

Simply the best on the market.

And that’s true of our service too.

Our comprehensive range of services ensures that you receive the very best cooling solution available, whether you’re an operator, installer or OEM customer.

GDD Riedel Machine Cooling Service Bild

Expect more!
Instead of less.

Our services have a presence in more than 70 countries around the world. You can reach our local services around the clock, and often in your own language, via our 24/7 hotline – and benefit from individual support in all phases of the product life cycle.

Individual service levels guarantee the services required for your cooling  application.


phone: +49 9221 709-545


Service USA.
Service China.

Service Excellence.
That’s what we at GDD stand for:


Professional support in every project phase and direct contact partners in the specialist departments (sales / engineering / project development).


Always the best cooling solution – in all phases of the product life cycle. Planned and supported precisely.


Technical design of the plant based on individual customer requirements. Intelligent optimisation of your system when it comes to operating costs. High level of technical expertise in planning and development.

Individual service levels:

For maximum customer satisfaction.

  • Qualified service team.
  • Always there for you 24/7 via service hotline.
  • Training on the product/training of employees.
  • Repairs – in almost every country around the world.
  • Professional commissioning of the cooling system.
  • Guaranteed reaction time.
  • Full cost warranty.
  • Spare part packages.
  • Up to 100% uptime.
  • Warranty extension to up to 60 months.
  • Predictable maintenance visits.
  • Regular monitoring and assessment of the plant.
  • Consultation concerning plant optimisation and energy savings.
  • Plant cleaning.
  • Active spare part management.
Glen Dimplex 10 Jahre Riedel Garantie bester Service Bild

Permanent cooling.

As the only manufacturer of industrial cooling solutions, we offer you a 10-year guarantee. Especially for the german market and selected coolers of the SC and WKS series. For permanent operation.

The Riedel 10 year guarantee includes the following services:

  • Commissioning and instruction on site.
  • Preventive maintenance. Regular maintenance with statutory leak test. Increase in operational safety through a preventive performance check of your system.
  • 24/7 service hotline.

Would you like to find out more?
Then just give us a call: + 49 9221 / 709-555.

We are there for you.

Would you like more information on our products or do you have a question?

We will be happy to help.

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